Refund Policy

Thank you for choosing Keenan Trial Institute as your trusted provider of AI-powered legal education and tools. We strive to ensure you’re satisfied with your subscription and digital experience. Please review our refund policy below to understand the terms and conditions for subscription refunds and eligibility.
This policy is designed to be transparent, fair, and easy to understand so you feel confident about your purchase.

1. Refund Eligibility Timeline

You may request a refund within 30 days of your initial subscription purchase. After this period, refunds will not be issued, except where required by law.
Renewals of monthly or annual plans are non-refundable, but you may cancel anytime to avoid future charges. We encourage users to manage their subscription before the renewal date.

2. Subscription Product Conditions

Because our AI platform is a digital service that begins immediately upon purchase, refund eligibility is limited to early cancellation within the first 30 days and requires minimal usage of the platform (i.e., if you’ve used the AI chat minimally or not at all). Excessive use may forfeit eligibility for a refund.
Each refund request will be evaluated based on usage and account activity.

3. Refund Method

If approved, refunds will be processed using the original payment method. Processing time may vary depending on your financial institution.

We do not issue:

  • Cash refunds for digital services
  • Refunds via alternative payment platforms
  • Pro-rated refunds for partially used subscription periods

4. Non-Refundable Services

  • Due to the nature of digital subscriptions, the following are non-refundable:
  • Subscription renewals after the initial 30-day period
  • Bundled content downloads or events tied to your subscription
  • Discounted or promotional subscriptions

5. Resolving Concerns

We’re committed to making sure your experience is positive. If you’re unsatisfied for any reason, reach out to us directly so we can help resolve the issue.

6. Modifications and Updates

We may update this policy from time to time to reflect changes in our services or to remain compliant with legal requirements. The most current version will always be available on our website.

7. Contact Us

If you have questions or would like to request a refund, please reach out to us.

Revised Date: 03/26/2025